It’s always good to know, as a shopper, that when you’re shopping you’re protected! The Sale of Goods Act does this just for you.
We’ve put together a quick overview on this great law.
What are Goods?
Goods are tangible items. If you can pick them up, wear them or use them in some way then these are goods. Your rights are covered by the Sale of Goods Act 1979.
You don’t have to be a legal expert to understand this Act.
Goods must be:-
As described – matching any description that has been promoted in-store, in a brochure or on a website
Fit for purpose – for example if you ordered a spare part for your 2010 Ford and then found that the part didn’t fit because it was meant for the 2006 model. In the case of goods for everyday purpose; for example if you buy a new can opener and get it home and it doesn’t open your cans, then you have rights. If goods aren’t able to carry out the function for which they have been purchased, then they are not fit for purpose.
Of a satisfactory quality that any reasonable person would expect
Note: If something you buy does not meet these standards, then the retailer is in breach of their implied contract with you and liable under UK law for six months. You are entitled to a refund, a repair, a credit note to the value or a like-for-like exchange depending on the nature of the problem.
Important: If you have a problem with something you have bought you should act quickly otherwise the law may determine that you may have accepted them and as a result, lost your right to a full refund. You still have the right to repair and replacement for a minimum of 2 years under EU warranty regulations and for 6 months when dealing direct with the seller for something that falls outside of warranty regulations
We’ve got some great sources of information for you to check out more information on this law: